What problems could delay or prevent the transfer of my domain
to NameStick.com?
If the e-mail address of the current administrative contact
for the domain is invalid, you won't receive the confirmation
e-mail and won't be able to confirm the transfer. Please see
the next question for information about correcting your e-mail
address.
The losing registrar can deny a transfer for several
reasons: if the domain is not paid for, if the domain is less
than 60 days old, if the domain is involved in a legal
dispute, or at their discretion.
- Domain is not paid for: If your domain is due for
renewal with the losing registrar, you have up until the
day before the renewal date to complete the transfer of
your domain. After that, you will have to pay the losing
registrar's renewal fee before you will be able to
transfer your domain.
- Domain is less than 60 days old: A domain cannot be
transferred within the first 60 days after it has been
registered. Transfers within the first 60 days will be
automatically declined by the losing registrar.
- Domain is involved in a legal dispute: If your domain is
the subject of a litigation matter, involved in a
bankruptcy proceeding, trademark dispute or dispute over
the identity of the registrant, the losing registrar will
refuse to transfer your domain.
- At the discretion of the losing registrar: The losing
registrar of your domain can also deny the transfer at
their discretion. Your transfer cannot be denied without
valid reason, however.
The current administrative email for my domain name is
invalid. How do I correct it?
Unfortunately this can cause headaches
when dealing withh other
registrars. Please make sure that the administrative contact
e-mail address for your domain is correct before you submit
your transfer request, or you will experience unnecessary
delays. You will need to follow your existing
registrar's contact information update process.
Network Solutions
Network Solutions uses an e-mail template-based system to make
modifications to domains and contact information. The
modification requests must come from the e-mail address they
have on file. If that e-mail address is no longer valid, it is
impossible to meet this requirement.
To change your e-mail address if it is invalid, you will
first need to submit a request to change the contact e-mail
address to hostmaster@networksolutions.com, then you will need
to fax a "Letter of Authorization".
The form to submit to hostmaster@networksolutions.com can
be found at: http://www.netsol.com/cgi-bin/makechanges/itts/handle
The fax form and instructions for completing it can be
found at: http://www.netsol.com/en_US/makechanges/fax/contact.html
If Network Solutions does not reply to your request in a
reasonable amount of time, or you are having difficulties with
the forms, you can contact them by telephone at +1 703
742-4777. Network Solutions can be reached toll-free at (888)
771-3000 from U.S., Canada, Puerto Rico and U.S. Virgin
Islands.
Note: Some domains are setup with Network Solutions
using a method other than the standard MAIL-FROM Auth Scheme
(CRYPT-PW or PGP). If you have setup your domain this way, you
should be able to update your e-mail address without any
difficulties using your preferred method. Please contact
Network Solutions if you have any problems.
Note: Domains registered with Network Solutions'
WorldNIC service can modify their contact info at: https://www.netsol.com/en_US/manage-it/.
You will need your WorldNIC Account Number and Account
Password to make the modifications. If you have forgotten your
Account Number or Account Password, you can contact Network
Solutions Customer Service by telephone at (888) 642-9675, or
+1 703 742-0914 outside the U.S. These telephone numbers are
only for WorldNIC customers; other inquiries should use the
numbers above.
Register.com
Register.com uses a User Name/Password system in order to make
modifications to the Administrative contact, but requires a
response from the current e-mail address before they will
finalize the change. If this e-mail address is invalid, you
won't be able to reply and the change will not be made.
You can contact Register.com by creating a customer service
ticket at: http://www.register.com/create_ticket.cgi.
Select "Contact Information Changes" as the subject
and complete the rest of the form, indicating in the Notes
section that the e-mail they have on file for you is no longer
valid and you need to change it to a valid address.
If Register.com does not reply to your ticket in a
reasonable length of time, or you are having difficulties with
the form, you can contact them by telephone at +1 212
594-9880. Register.com can be reached toll-free at
800-899-9702 in the U.S. and Canada.
Other Registrars
No other registrars that we are aware of require that your
e-mail address be valid in order to update it. Most registrars
now use a User Name/Password or similar system for
modifications to your domain. Your registrar should have
provided you with details on how to change your contact
information at the time you registered your domain. If you do
not have this information, check their Website.
How long does it normally take to transfer a domain name?
It normally takes 5-10 business days to successfully
transfer your domain to our servers. If you requested a
transfer of your domain more than ten (10) business days ago
and haven't heard anything back from us, please contact our
Transfer Support department at support@NameStick.com
Does this mean that I am transferring ownership of my domain
to NameStick.com?
Absolutely not! You are still the owner of your domain, and
retain full administrative control at all times through our EZ
Manager.
Domain Transfer Glossary
Registrar: A registrar is a company that registers
domain names.
Registrar Transfer: A registrar transfer is the process
of moving the registration of a domain from one registrar to
another.
Losing Registrar: The losing registrar is the registrar
that a domain being transferred to another registrar is
currently registered with. If your domain is currently
registered with Network Solutions and you are transferring it
to NameStick.com, Network Solutions is the losing
registrar.
Registrant: The registrant is the owner of a particular
domain name.
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